Privacy Policy

A legal disclaimer

At Physio West Glasgow, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or use our services.

1. Who We Are

Physio West Glasgow is a private physiotherapy clinic based in Glasgow, UK. Our website address is: https://www.physiowest.co.uk

2. Information We Collect

We may collect the following types of information:

Personal identification information (e.g. name, email, phone number)
Health-related information (provided voluntarily through contact or booking forms)
Technical information (e.g. IP address, browser type, device type, pages visited, etc.)
Booking and payment data (e.g. appointment times, services booked, payment method)

3. How We Use Your Data

We use your data to:

Respond to your enquiries and appointment requests
Provide physiotherapy and related health services
Manage bookings, payments, and client records
Improve website functionality and user experience
Comply with legal obligations (e.g. medical or financial regulations)

4. Lawful Basis for Processing

We process your data under the following legal bases:

Consent – when you voluntarily provide information
Contract – to manage appointments and service delivery
Legal obligation – to retain records required by law
Legitimate interests – for clinic operations and service improvement

5. How We Store and Share Your Data

Your data is stored securely on encrypted systems. We do not sell or rent your data. Your information may be shared with:

Medical professionals involved in your care
IT service providers supporting our systems
Legal or regulatory bodies when required by law

All third parties are required to comply with strict data protection obligations.

6. Your Data Protection Rights

Under the UK GDPR, you have rights including:

Access to your personal data
Correction of inaccurate data
Deletion of your data (where legally applicable)
Objection to processing or data portability
Withdrawal of consent at any time

To exercise your rights, email us at [Insert clinic email].

7. Cookies

We may use cookies for website analytics and improving user experience. You can manage your cookie preferences through your browser settings.

8. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

9. Contact Us

If you have questions or concerns about this policy or your data, contact:

Physio West Glasgow
[63 Ruthven Lane, G12 9BG, Glasgow]
Email: [info@physio-west.co.uk]